How do I safely try a new skincare product?

A small patch test and only one new product at a time make it easier to see how your skin reacts.

How do I safely try a new skincare product?

Start by giving a new product a small place in your routine. If you only try one new thing at a time, it’s easier to tell what caused a reaction. Your familiar products can stay in the meantime – you don’t need to overhaul your whole routine.

You can first try a simple cream on a small patch of intact skin on your inner forearm and watch it for seven to ten days. Use the intended amount and follow the directions. Rinse-off products are rinsed off during the test too. Please don’t apply retinol or exfoliants more often just because it’s a small test area.

A patch test with no reaction doesn’t rule out an allergy or later irritation, and it doesn’t replace a medical allergy test. If you notice burning, itching or redness, wash the product off and take a break. If symptoms are severe or don’t go away, see a doctor. If everything stays calm, you can carefully start using the product on your face.

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Official EU notice on the legal guarantee. Full wording follows below the graphic. Link to Your Europe, opens in a new tab.

Text of the EU notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

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