Skincare advice from Thu

Your questions. Thu's answers.

Routine

Which products do I need to start a simple skincare routine?

To start, a few products that suit your skin and your day are enough: gentle cleansing, moisturizer and sunscreen.

Thu's answer

Start with a gentle cleanser, a suitable moisturizer and sunscreen. That's a good base, even if your bathroom shelf still has plenty of room. In the evening, remove makeup, sunscreen and the day's grime, then apply your moisturizer. In the morning, a sunscreen with UVA and UVB protection and at least SPF 30 completes your routine; outdoors, shade and protective clothing are part of it too.

Choose textures you enjoy using: maybe a light lotion, maybe a richer cream. You don't have to buy a whole set. A serum, toner or exfoliant can come later, if you have a specific reason. Introduce new products one at a time so you can tell what feels good and what your skin doesn't like. Our morning and evening routine guide walks through the steps in more detail.

Read the full answer: Which products do I need to start a simple skincare routine?

Don't see your question?

Then let's look into it together.

Ask a question

Legal guarantee

Official EU notice on the legal guarantee. Full wording follows below the graphic. Link to Your Europe, opens in a new tab.

Text of the EU notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

Withdraw from contract

Fill in the fields below to submit your withdrawal.

1. Your details 2. Confirmation

Fields marked with * are required by Section 356a (2) of the German Civil Code (BGB). For information on how we process your data, see our privacy policy.